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If you separately agree paid installation or product licensing, the agreement should specify the scope, milestones, cancellation process and any applicable refund terms before payment. Contact contact@wardnest.online with the agreement reference and the issue; never send full payment credentials.
There is no blanket no-refunds rule in this notice. Mandatory rights applicable to an agreed service or digital product remain applicable. A downloaded file cannot be remotely removed from your computer; future access and support are separate questions.